Shipping & Refund Policy

Thank you for visiting and shopping at Mystixo. The following terms and conditions constitute our official Shipping Policy.

Shipment Processing Time

All orders are processed and prepared for shipment within 1–3 business days.

  • Orders are not processed, shipped, or delivered on weekends or major holidays.
  • Please note: While we guarantee timely fulfillment and handover to our international logistics partners, Mystixo does not have direct control over transit delays caused by customs clearance or local postal service bottlenecks.

Shipping Rates & Delivery Times

We ship to most countries and regions globally. We offer a flat-rate standard shipping option to keep your delivery costs straightforward and predictable.

Estimated Delivery Window: Most international orders arrive within 7–15 business days once dispatched.

Standard International Shipping: A flat rate of $12.00 USD applies to all orders.

Please note that delivery delays can occasionally occur due to seasonal peak volumes, severe weather, or unexpected customs inspections.

Shipment Confirmation & Order Tracking

Once your unboxed items are prepared for dispatch, you will receive a Shipment Confirmation email containing your tracking number(s) and a direct tracking link.

The tracking information will become active and visible within 24–48 hours.

Customs, Duties, and Taxes

Mystixo is not responsible for any customs duties, tariffs, or import taxes applied to your order upon arrival in your country.

  • All fees imposed during or after shipping are the sole responsibility of the customer (including VAT, customs duties, and local handling fees).
  • We highly recommend checking your local customs policies before requesting shipping.

Damaged Goods & Lost Packages

  • Damaged Items: If your item arrives damaged during international transit, please email us immediately at help@mystixo.com. You must provide clear photos of the exterior packaging, the damaged item, and a brief description of the issue. We will review the case and arrange a replacement or refund at our discretion.
  • Lost Packages: Mystixo is not directly liable for packages officially confirmed as lost in transit by the carrier. However, we value our users' experience—if your tracking status stops updating for over 21 days, please contact our support team, and we will initiate an investigation with the courier on your behalf.